Terms of Service

1. Acceptance of terms

These Terms of Service apply when you use this website, request IT support, accept a quotation, book an appointment or authorise Technick Labs to begin work.

By doing so, you agree to these Terms. If you do not agree, please do not request or authorise services.

2. Services

Technick Labs provides independent IT repair and technical support services for residential and business customers.

Services may include:

• diagnostics and troubleshooting;
• Windows laptop and desktop support;
• Apple Mac computer support;
• software installation, setup, configuration and troubleshooting;
• hardware repair, replacement and upgrades;
• laptop and other suitable device screen replacement;
• support for phones, tablets, monitors and other devices, subject to the exact model and fault being confirmed;
• Wi-Fi, network and connectivity support;
• data-recovery assistance for hard drives, SSDs, USB drives, memory cards, external drives and other suitable storage devices;
• remote technical support;
• home and business visits;
• device collection and return;
• support for multiple computers and related equipment at business premises; and
• one-off or ongoing business IT support.

Services are generally available across London, subject to location, engineer availability, device type, fault, parts availability and whether the requested work is practical and economical.

Support for phones, tablets, monitors, screen replacement and other less common devices must be confirmed with the engineer before booking.

Technick Labs does not operate a public walk-in or device drop-off location. Visits, collections and remote-support sessions must be arranged in advance.

3. Quotations and approval of work

A quotation or estimate will normally be provided before additional repair work begins.

The final price may depend on:

• the device and fault;
• the work required;
• replacement parts;
• the time involved;
• collection or return arrangements; and
• any additional services requested.

No additional chargeable repair work will be carried out without the customer’s approval.

A quotation may need to be revised if further faults are discovered or the information originally supplied was incomplete or inaccurate. Any revised price will be discussed before further work proceeds.

4. Call-out charge

A £50 call-out charge applies to an agreed visit to a home or business premises.

The charge includes:

• the engineer’s visit; and
• initial diagnostics of the reported issue.

Replacement parts, repair work, extended diagnostics and additional services are not included unless expressly stated.

Any further work and cost will be explained before proceeding.

5. Payment

Payment may be required:

• before replacement parts are ordered;
• before certain work begins;
• after completion; or
• according to another payment arrangement agreed with the customer.

The accepted payment method and payment timing will be confirmed before the service is provided.

For ongoing business support, the scope of services, price, billing period and cancellation arrangements will be confirmed separately in writing.

6. Appointments and completion times

Appointment and repair times depend on:

• customer availability;
• engineer availability;
• location;
• the type of problem;
• replacement-part availability; and
• whether further diagnostics are required.

Same-day or next-day support may sometimes be available, but it is not guaranteed.

Where no specific completion date has been agreed, the service will be completed within a reasonable time.

7. Cancellation rights

Customers should contact Technick Labs as soon as possible if they need to cancel or rearrange a visit, collection or remote-support session.

Where a consumer enters into a service contract online, by telephone, by email or away from Technick Labs’ business premises, a statutory 14-day cancellation period may apply.

Technick Labs does not need to wait 14 days before beginning work. If the customer wants a visit, remote-support session, diagnostics or repair to begin during the cancellation period, the customer must expressly request early performance.

If the customer cancels after work has begun, they may be required to pay a reasonable amount for services already supplied.

Where the agreed service has been fully completed during the cancellation period following the customer’s express request and acknowledgement, the right to cancel may end once the service has been completed.

Cancellation rights may not apply to work or parts specifically requested for urgent repairs or maintenance, to the extent permitted by law.

Any separate cancellation or missed-appointment charge must be communicated before the booking is confirmed.

Nothing in this section limits the customer’s statutory cancellation rights. Distance-selling information must be supplied clearly in a form the customer can retain, such as an email or written confirmation.

8. Remote support

Remote support may be provided for suitable software, setup, configuration and network issues.

Technick Labs may use AnyDesk, Google Meet or another suitable remote-support tool agreed with the customer.

Remote access or screen sharing will take place only:

• with the customer’s permission;
• for the agreed support purpose;
• during an arranged session; and
• for as long as reasonably necessary.

The customer may end the remote session at any time.

Customers should close private documents, messages, banking services, password managers and other unrelated sensitive information before the session begins.

Technick Labs will not ask customers to disclose banking passwords, Apple Account passwords, recovery keys or verification codes. Customers should enter passwords themselves where possible.

Remote-support software should be downloaded only from an official source or a link provided through an agreed Technick Labs communication channel.

9. Customer authorisation and responsibilities

The customer confirms that they:

• own the device or have authority from the owner to approve the work;
• are authorised to provide access to relevant accounts, systems or networks;
• have provided accurate information about the issue;
• have disclosed known damage, previous repairs or modifications;
• will make the device available for agreed diagnostics or repair; and
• will not request unauthorised access to another person’s device, account or data.

Technick Labs may refuse or stop work if ownership or authorisation cannot reasonably be confirmed.

10. Backups and customer data

Customers are strongly advised to back up important data before diagnostics, repair, software changes or remote support.

Technical work can involve risks, particularly where a device is damaged, unstable, encrypted or already experiencing storage failure.

Technick Labs will take reasonable care but cannot guarantee that existing data will always remain available or recoverable.

Customers should remove or secure sensitive information before providing access to a device where reasonably possible.

11. Data recovery

Data-recovery assistance may be available for:

• hard drives;
• SSDs;
• USB drives;
• memory cards;
• external drives; and
• other suitable storage devices.

Successful recovery cannot be guaranteed.

Results may depend on:

• physical or electronic damage;
• the condition of the storage device;
• encryption;
• previous repair or recovery attempts;
• continued use after data loss; and
• whether information has been overwritten.

Diagnostic or recovery charges may still apply where recovery is unsuccessful, provided those charges were explained and agreed beforehand.

12. Device collection and return

Collection and return may be available where work cannot reasonably be completed during a visit.

Where collection and return have been agreed, they will be included in the quoted price unless the customer is clearly informed otherwise before accepting the quotation.

The customer should remove unnecessary accessories and retain a record of any device, charger or other equipment handed over.

Collection and return times are subject to availability.

13. Replacement parts and screen repairs

Replacement parts and screen repairs will be discussed with the customer before parts are ordered or fitted.

Screen replacement depends on:

• the exact device make and model;
• the fault;
• parts availability;
• the cost of the part;
• the condition and value of the device; and
• whether the repair is financially practical.

The customer may be informed whether a replacement part is:

• new;
• refurbished;
• used;
• original-manufacturer; or
• compatible third-party equipment.

Part availability, delivery times and manufacturer or supplier conditions are outside Technick Labs’ direct control.

Any applicable manufacturer or supplier warranty will be explained where relevant.

14. Warranty and returning problems

No fixed warranty is provided for:

• software configuration;
• malware-removal outcomes;
• data-recovery results;
• data-related issues;
• problems caused by future software updates;
• later customer actions; or
• damage or changes caused by third parties.

Any warranty applying to replacement parts or labour must be stated in the quotation, invoice or repair agreement.

No specific warranty duration should be assumed unless it has been confirmed in writing.

If the same or a related issue returns, the customer should contact Technick Labs so it can be reviewed.

Further work may be chargeable where the issue:

• is new;
• was caused by later use or damage;
• resulted from software, updates or third-party actions; or
• falls outside any agreed repair or warranty coverage.

Nothing in these Terms affects the customer’s statutory rights.

15. Ongoing business support

Ongoing business IT support may be available through:

• a monthly support arrangement; or
• individual one-off visits and call-outs.

The scope of support, response arrangements, price, billing period and cancellation terms will be confirmed separately in writing.

No subscription or continuing payment obligation begins unless expressly agreed by both parties.

16. Refusal or suspension of service

Technick Labs may refuse or stop work where:

• ownership or authority is unclear;
• the requested work may be unlawful;
• the customer requests unauthorised access to another person’s account or data;
• the device presents an unreasonable safety risk;
• the customer behaves abusively or threateningly;
• payment due for agreed work has not been made; or
• circumstances outside reasonable control make the service impossible.

Where the customer is not responsible and work cannot proceed, any appropriate refund of advance payment will be considered.

17. Reasonable care and skill

Technick Labs will provide services with reasonable care and skill.

Where no specific time has been agreed, services will be completed within a reasonable time. Where no exact price has been agreed, the customer will be charged a reasonable amount.

These statutory standards cannot be removed by these Terms.

18. Limitation of liability

Technick Labs cannot guarantee:

• that every technical issue can be repaired;
• that every device will remain economical to repair;
• that every data-recovery attempt will succeed;
• uninterrupted operation of third-party software or services; or
• that unrelated faults will not arise later.

Technick Labs will not be responsible for losses caused by:

• faults or damage that existed before work began;
• inaccurate or incomplete information supplied by the customer;
• unsupported, obsolete or defective equipment;
• later changes made by the customer or another provider;
• third-party software, manufacturers, internet providers or cloud services;
• losses that were not reasonably foreseeable when the service was agreed; or
• events outside reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from a failure to provide services with reasonable care and skill.

Terms that attempt to remove a trader’s responsibility for failing to use reasonable care and skill may be unenforceable, and consumer terms must be fair and transparent.

19. Complaints and remedies

Customers should contact Technick Labs promptly if they are dissatisfied with a service or believe agreed work was not completed correctly.

Technick Labs will review the issue and may, where appropriate:

• inspect the device again;
• repeat or correct relevant work;
• offer an appropriate price reduction;
• provide a refund where legally required; or
• propose another reasonable solution.

Information provided about the service may become legally binding where the customer relies on it when entering into the agreement.

20. Website and chatbot information

The website and chatbot provide general information about Technick Labs services and initial technical guidance.

Chatbot responses are generated automatically and may not always be complete, current or accurate.

The chatbot must not be relied upon as:

• confirmation of a booking;
• a final quotation;
• confirmation of availability;
• confirmation of warranty coverage;
• a guarantee that a repair will succeed; or
• authorisation to follow risky, destructive or security-sensitive technical procedures.

Prices, service arrangements, warranty terms and important technical recommendations should be confirmed directly with Technick Labs before the customer acts on them.

Customers should not submit passwords, banking details, recovery keys, verification codes or confidential files through the chatbot.

21. Changes to these Terms

These Terms may be updated to reflect changes to services, pricing, technology, providers or legal requirements.

The latest version will be published on the website with the updated revision date.

Changes will not retrospectively alter services already agreed unless required by law or expressly agreed with the customer.

22. Governing law

These Terms are governed by the laws of England and Wales.

Nothing in this section removes any rights a consumer may have to bring a claim in another court available under applicable consumer law.

23. Contact

Questions, cancellations or complaints concerning these Terms should be sent to:

Technick Labs
Telephone: 07917 202216
Email: info@technicklabs.co.uk

Technick Labs does not operate a public walk-in or device drop-off location.