Privacy Policy

1. Information we collect

We respect your privacy and aim to keep data collection proportionate to operating this website, responding to enquiries and providing IT support services.

If you contact Technick Labs through the website, chatbot, telephone, email, WhatsApp or another agreed communication method, we may collect information you choose to provide, such as:

• your name;
• telephone number;
• email address;
• postcode or service location;
• device make and model;
• details of the technical issue;
• photographs, screenshots or error messages;
• information contained in messages you send; and
• appointment or service requirements.

If you use the chatbot, we may process the messages you enter and a limited amount of recent conversation history to understand your request and generate a response.

We do not ask users to create an account on this website.

Please do not submit passwords, banking information, recovery keys, verification codes or other highly sensitive information through the website or chatbot.

2. How we use your information

We may use information you provide to:

• respond to enquiries;
• provide information about our services;
• arrange home or business visits;
• arrange remote-support sessions;
• assess technical problems;
• provide quotations;
• arrange device collection and return;
• deliver requested IT support services;
• maintain service and accounting records;
• protect the website and chatbot from misuse; and
• improve the website and customer experience.

We do not sell personal information.

We do not use contact details for unrelated marketing unless you have clearly agreed to receive it.

3. Chatbot and AI processing

The website may provide an AI-powered chatbot to answer general questions about Technick Labs services and provide initial technical guidance.

When you use the chatbot:

• your message is sent to the website server for processing;
• a limited number of recent messages may be included to maintain the conversation;
• the message may be processed by an external AI service provider to generate the response; and
• technical information such as an IP address may be processed temporarily for security and rate-limiting purposes.

The chatbot should not be used to submit passwords, login credentials, payment information, recovery keys, private files or confidential business information.

Chatbot responses are generated automatically and may not always be complete or accurate. Important technical, pricing, warranty, booking or security information should be confirmed directly with Technick Labs.

Where personal data is processed through an AI system, users must be informed clearly about that processing and how their information is used.

4. Chat history and browser storage

The chatbot may temporarily store conversation history in your browser using local storage so that the conversation can continue if the page is refreshed or reopened.

Chat history is currently retained in the browser for up to 24 hours, after which it is removed automatically.

This browser-stored history remains on the device and browser used to access the website unless it is also transmitted as part of a new chatbot request.

You can remove stored chatbot information sooner by clearing the website’s local storage or browser data.

5. Remote support

Technick Labs may provide remote support using AnyDesk, Google Meet or another agreed support tool.

Remote access or screen sharing will only take place with your permission and for the purpose of diagnosing or resolving the agreed issue.

During a remote-support session, information visible on your screen may also be visible to the engineer. Before the session, you should close:

• personal documents;
• private messages;
• banking services;
• password managers; and
• any other sensitive information not relevant to the support request.

Technick Labs does not intentionally collect or retain unrelated personal information visible during a remote-support session.

Remote sessions are not recorded unless this is separately explained and agreed in advance.

You may end a remote-access or screen-sharing session at any time.

6. Analytics

With your consent, we use Google Analytics to collect website usage information such as:

• pages visited;
• browser and device type;
• general interaction information;
• approximate location information; and
• referral and navigation data.

This information helps us understand how visitors use the website and improve the overall experience.

Analytics cookies are loaded only after you accept analytics cookies through the website cookie notice. If you reject or do not accept analytics cookies, Google Analytics should not be activated.

Consent is generally required before non-essential analytics cookies or similar technologies are placed on a user’s device.

7. Cookies and local storage

Essential cookies or local storage may be used for basic website functionality, including:

• remembering your cookie preference;
• maintaining chatbot conversation history;
• remembering whether the chatbot was open; and
• supporting website security and performance.

Analytics services may use cookies only after consent has been provided.

You can accept or reject analytics cookies using the website cookie notice. You may also manage or delete cookies and local-storage information through your browser settings.

Rejecting analytics cookies will not prevent you from using the main website services.

8. Data sharing

We may share or allow access to personal information only where reasonably necessary to operate the website, respond to enquiries or provide requested services.

Relevant service providers may include:

• website hosting providers;
• email-delivery and communication providers;
• chatbot and AI-processing providers;
• analytics providers;
• remote-support platforms; and
• professional advisers or authorities where required by law.

These providers may process information on our behalf according to their own service terms and data-protection obligations.

We do not sell personal information or share it with third parties for their unrelated marketing purposes.

9. International processing

Some technology providers used for hosting, analytics, communication or AI processing may process information outside the United Kingdom.

Where required, appropriate safeguards should be used for international transfers of personal information.

The ICO requires privacy information to explain overseas transfers and the safeguards used where applicable.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may include:

• chatbot history stored in the browser: up to 24 hours;
• cookie consent preferences: until changed, deleted or expired;
• general enquiries: for as long as reasonably necessary to respond and follow up;
• quotations, appointments and service records: for as long as necessary to provide the service, meet legal or accounting obligations, or resolve disputes;
• remote-support access: limited to the agreed session unless further access is separately authorised.

Information may be retained for longer where required by law or where necessary to establish, exercise or defend legal claims.

11. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, email service, remote-support platform or internet transmission can be guaranteed to be completely secure.

You are responsible for avoiding the submission of unnecessary sensitive information and for using secure communication methods where appropriate.

12. Your rights

Under UK data-protection law, you may have rights to:

• request access to personal information held about you;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• request restriction of processing;
• object to certain uses of your information;
• withdraw consent where processing relies on consent; and
• request information about how your data is used.

These rights may be subject to legal exceptions.

You also have the right to complain to the Information Commissioner’s Office if you believe your personal information has been handled improperly.

The ICO states that privacy notices should explain individuals’ rights and how they can exercise them.

13. Children

This website and its services are not specifically directed at children.

We do not knowingly collect personal information from anyone under 18 without appropriate involvement from a parent, guardian or responsible adult.

14. Changes to this policy

This Privacy Policy may be updated occasionally to reflect changes to the website, chatbot, services, providers or legal requirements.

The latest version will be published on this page with an updated revision date.

Where personal information will be used for a materially new purpose, the privacy information should be updated before that new processing begins.

15. Contact

Questions about this Privacy Policy or requests concerning personal information should be sent to:

Technick Labs
Email: info@technicklabs.co.uk
Telephone: 07917 202216

Technick Labs does not operate a public walk-in or device drop-off address